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Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 24 hours after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. International delivery usually takes about 7–10 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 15 days to arrive at their destination but can take longer from time to time.
RETURN POLICY (30 DAYS)
NO CANCELLATIONS OR MODIFICATIONS WILL BE ALLOWED AFTER 24 HOURS OF ORDER PLACEMENT.
All Walfainds products are sold as new and covered by our standard manufacturer warranty. Please consult a qualified professional to make sure the merchandise you are purchasing is what you want and it will fit your specific field conditions. If you have any questions regarding a product, please contact us via email for assistance before your placing order.
We recommend that you open and inspect your items upon receipt, should you find any discrepancy or defect with your item, or if at any time you encounter any problems such as missing or defective parts please contact us immediately. We will gladly send you the replacement parts.
BEFORE RETURNING AN ITEM
To return any merchandise, you must request an RMA – “Return Merchandise Authorization” [within 30 days from the date order is received], from our online support department with your order number, and provide the item(s) you wish to return.
GUIDELINES
1. Merchandise must not be installed and must in 100% resalable new condition.
2. You have to obtain an RMA number (Return Merchandise Authorization) from our online department before shipping back the merchandise.
3. Customer pays return shipping costs back to Waltaps’s Warehouse
4. All Returns are subject to a 25% restocking fee, based on the value of the returned merchandise.
5. Shipping is Non-Refundable.
6. Products purchased over 30 days are not returnable or exchangeable.
7. Refused shipments and unauthorized returns will be subject to a 25% restocking fee, plus return shipping and re-consignment fees.
8. Returns requested past 30 days of delivery will be denied.
EXCEPTIONS
You will not be charged for a restocking fee if:
1. We shipped the incorrect item(s) to you. The merchandise you received is not what you originally ordered.
2. Merchandise has a flaw (not caused by shipping) or defect (must claim within 30 days). If it is damaged through shipping, please have your order/tracking number ready and contact the online department ASAP for further assistance.
If your order is flawed or defective, please contact our customer service representatives to request an RMA and you will be instructed on how to proceed with the return. Usually, You will be asked to place another order as a replacement and we will reimburse the amount after the returned merchandise has been inspected by our RMA Department. If you made an invalid claim, no refunds will be given.
CANCELLATIONS
You may cancel your order, for any reason, and receive a full refund within 24 hours of your purchase. You will be responsible for contacting us for a cancellation request. Once an order is processed or shipped, the terms of our Returns Policy will apply.
Any cancellation requests made after 24 hours cannot guarantee your request will be granted due to our expedited processing.
Please Note: Our warehouse works fast and orders are often already packed up, shrink wrapped on pallets, and loaded on courier’s trailers before a tracking number is uploaded to you. In many cases becomes impossible to locate your box and stop the shipment. Once the order is en route, it then becomes a general return under our easy 30-day return policy.
A Customer Service representative will assist you and confirm whether or not the order can be canceled for a full refund. Once an item is processed, the terms of our Returns Policy will apply.
Refused shipments and unauthorized returns will be subject to a 25% restocking fee, plus return shipping and re-consignment fees.
NON-RETURNABLE ITEMS
There are some products that are just too delicate or bulky for us to accept as a return. For this reason, they’re sold as “All Sales Final”, so please make sure they will work for your improvement project before purchasing. If you’re not sure, we offer free technical support to help you make the best decision.
RETURN INSTRUCTIONS
1. Buyer must obtain RMA number, follow the return instruction and pay to ship the product back to our warehouse at your own cost. Return without RMA number will not be processed.
2. Buyer agrees to pay a 25% restocking fee per item in your order. This charge may be made in advance or deducted from your credit.
3. All returned items must be in original packaging, show no sign of physical damage or parts shortage; this may affect the amount credited on your return.
All refunds will be credited back to their original payment method; Refunds are generally issued within 5-7 business days after receipt of the returned products. No refunds or exchanges will be processed before receiving your returned products.
Return address: room 202, floor 4, F518 ChuangYiYuan, Xixiang street, Baoan District, Shenzhen, Guangdong Province, China, Post Code 518000
We are sorry we are unable to offer exchanges but will be happy to help you process a return and place a new order, and waive the shipping fee on your new order.
* We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging, or is damaged, missing any labels, instructions, or pieces. Returned items that have been opened or are no longer in intact packaging are eligible for store credit only if accepted for return. The item may be subject to a 25% restocking fee or will be returned to the customer at the customer's expense.
